Frequently asked questions
What are the delivery times and costs?
Delivery is always free and is usually within 4-8 working days.
The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
On this site returns are also always free. You can find more information in the "Returns" section.
What happens if I am not at home when the courier arrives?
The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.
How can I check the delivery status?
In the order confirmation email there is the Tracking Number - a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
Which Countries do you ship to?
We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States, Canada, Australia, Norway and Switzerland.
Are there any addresses you cannot ship to?
We cannot deliver to post office boxes or "hold mail" services.
We do not deliver in the following areas: Campione d'Italia, Lugano Lake, Livigno, Azores, Madeira, French Overseas Departments, Canary Islands, Channel Islands, Gibraltar, Andorra, Balearic Islands, Ceuta, Melilla, Åland Island, Vatican City and San Marino.
Can I place an order from the Italian site and have the product delivered to another country?
No, this is not possible, so the order will not be processed.
Can I return any product, even if I only changed my mind?
You have 14 days from when your order was delivered to request a return, whatever the reason. You may return items via courier.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its tags and accessories.
Can I return products from different orders within the same package?
No, for each order you must start a separate return/exchange procedure with separate packages.
Can I change the size or color of a product?
Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products for free and make a new purchase.
I have received a damaged or faulty product. What should I do?
In the case of any kind of defects you can return the item easily.
If you are a registered user, log in to your My Account account, go to My Orders, select "Request Return" and specify your problem.
If you don't have an account, you can make your request from the link ''Guest Return''
After we have received your returned item and have checked the damage, we will forward the refund request.
Please note that we cannot accept articles that are not in the same condition in which you received them.
We will update you regularly by email until we confirm the refund.
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